Polaris Bank Unveils New Mobile Banking App

Polaris Bank has unveiled its newPolaris Mobile Banking App and is offering customers, a 50% discount on all transfer fees for 30 days after registration on the app.

The Bank disclosed that the newPolaris Mobile Banking App “is now available to users on both Google Play for Android devices and the Apple App Store for iOS devices. To take advantage of the 50% discount on transfer fees, customers of the bank are encouraged to visit their respective App stores, search for “Polaris Mobile” or “Polaris Mobile Banking App” and download the app.

Speaking on the new Mobile Banking App, Polaris Bank’s Managing Director/CEO, Tokunbo Abiru explained that the launch of the new product is in line with the bank’s digital transformation plan which is to further ensure we are a future- determining bank aligned with global trends of intelligent automation.

According to Abiru: “As evolving customer preferences are enabled by new technology, we continue to seek innovative solutions that excite our customers. The Polaris Mobile therefore offers a refreshing tool to enhance the convenience and lifestyle of our customers who are always on the go.

On migrating users from the old app to the new one, the Bank’s Head, E-Business, Biodun Alli explained that “Customers who have the old app can still use it for the time being but are advised to immediately migrate to the new Mobile Banking App to experience a seamless banking experience”.

“The Bank is committed to leverage technology innovation for high quality service delivery. Thus, to aid easy customer migration and registration, we have established a support portal for branches and other support teams to assist our customers with first-level and second-level support, he disclosed.

He added that “Customers seeking additional information on the new Mobile Banking App can also walk into any of our branches nationwide and have their enquiries attended to by our customer service team. Customers with enquires can also can contact our 24-hour multilingual customer service center, the YES Centre, on: 0700-7652747 or 08069880000, or send their enquiries by email to:yescenter@polarisbanklimited.com.

Advising customers on security, the E-Business Boss, stressed that “On no condition should any customer give his/her log-in details, including passwords, to anyone – either physically, over the phone or on online platforms such as social media and messaging groups. The bank will NEVER request for such information and customer must remain security-conscious. She added that “this warning has become necessary, so that our valued customers do not fall into the hands of internet fraudsters or scammers who might pose as the bank staff or workers with the aim of swindling customers”.

Just recently, the bank,launched a Collateral-Free Salary Advance Product to Customersa customer-led product that enables employees to get up to 50%of their net monthly salary to meet basic needs before their next payday.

Polaris Bank is a customer-centric bank positioned to deliver industry-defining products, services and platforms across all the key market segments.

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Skye Bank GMD Abiru Renews Commitment To Customers, Unveils New TV Commercial

Skye Bank CEO, Tokunbo Abiru has renewed the bank’s commitment to personalized customer service as the new focus of the bank’s retail banking strategy.

He disclosed this yesterday during the unveiling of a TV commercial on its digital banking solution; SkyeXperience. The television commercial which is titled “You Are in Control”  expresses the unique value proposition of the product to include its Omni-Channel, Self-Service and uniform sign-on across multiple devices.

Speaking at the sneak peek session which held at the bank’s corporate headquarters, The Group Managing Director remarked that: “today, banking is no longer about the physical building but where you are and the device you are using. SkyeXperience is therefore designed to give our customers, a seamless and consistent transition from one channel to the other without any hindrance.

Giving a glimpse of the TVC creative thrust, Nduneche Ezurike, Head of Strategic Brand Management of the Bank described the TV commercial as a compelling narrative in consumer lifestyle which is a complete departure from the traditional approach where organizations attempt to talk at customers about their size, strength, resilience, reliability among other value propositions.

According to him, “the SkyeXperience TV commercial can best be described as personal benefit advertising in which the consumer is the source of power and the A-Z of everything. It depicts a conscious effort to engage the consumer in his ecosystem by interpreting his lifestyle and communicating the benefits SkyeXperience offers the consumer”.

On his part, Charles Novia, a veteran Nollywood and film producer, gave a critical review of the commercial. According to him, production–wise, the SkyeXperience TV commercial has aesthetic value. “For us in film making and commercial production, it is one of the things we look out for. “It is pleasing to the eyes. It is important to note that it was shot with full high definition camera – one of the highest available today. Also, the use of motion graphics was well executed”.

Earlier, the Group Head, Product and Innovation Group of the Bank, Ndubuisi Osakwe noted that the bank had historically championed payment systems with multiple solutions that address payment solutions including: channels, tablets, desktops and mobile phones for mobile and internet banking. “The market has evolved and today we are moving to the next level where the device you’re using does not limit you to the kind of service you get.

Hence, the SkyeXPerience world delivers internet banking on the go (i.e. one solution that fits all your banking needs). We call it Omni-channel, in which the experience is uniform, easy to use and a single sign-on across all devices,” he asserted.

SkyeXPerience offers customers a plethora of benefits which makes the platform unique; thus enabling customers to be in control of their banking needs at the push of a button on any mobile device. Banking simplicity, self-service banking, Omni-channel experience and a highly secured platform, among other features, is what distinguishes SkyeXPerience from the rest of the pack.

The Sneak Peek brought together professionals from different sectors of the society including; movie producers, customers of the bank; as well as brand writers.

Skye Bank is Nigeria’s leading retail bank with wide-ranging electronic solutions promoting consumer lifestyle and e-commerce experience for its customers. The bank is renowned as pioneer of sonic branding which earned it several plaudits and awards through such advert as ‘I Wish’ and ‘Hakuna Matata’

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