MTN, ETISALAT, AIRTEL AND GLOBACOM TO PAY N1.17 BILLION PENALTIES FOR POOR QUALITY OF SERVICE
Four Nigerian mobile service providers, MTN Nigeria, Etisalat, Airtel and Globacom are to pay a cumulative sum of N1,170,000,000 (One Billion, One Hundred and Seventy Million Naira) to the Nigerian Communications Commission as penalty for the poor quality of services rendered to their different subscribers in the months of March and April 2012.
The Commission in a statement signed by its Head of Media and Public Relations, Rueben Muoka said the penalties are as a result of the contravention of the provisions of the Quality of Service Regulations by the Nigerian Communications Commission.
“The Commission has in line with the provisions of the regulation, monitored the performance of the operators on the different parameters as provided and the result showed that the service providers are in contravention of the provisions”, Muoka said,
He cited paragraph 13 & Schedule 3 Paragraph 2 of the Quality of Service Regulation 2012, which provides that any company which contravenes this provision will be liable to pay fine, adding that “the current penalties signal a new regime of quality of service management in the Nigerian telecommunications industry as promised by the leadership of the Commission under Dr. Eugene Juwah.
The Commission’s spokesman said “All the operators are to pay the penalties on or before May 21, 2012 or be liable to payment of additional N2,500,000 ( Two Million, Five Hundred Thousand Naira) per day for as long as the contravention persists”,
The statement quoted the details of the penalties which have already been communicated to the different operators. MTN Nigeria Communications and Etisalat, is to pay the sum of N360,000,000 ( Three Hundred and Sixty Million ) each while Airtel is to pay the sum of N270,000,000
(Two Hundred and Seventy Million Naira). Globacom attracted a penalty in the sum of N180,000,000 (One Hundred and Eighty Million Naira), while the sum of N15, 000, 00
0. 00 (fifteen million naira only) will be paid for each parameter for a service contravened in the month of March, 2012 and a further sum of N2, 500, 000 (two million five hundred thousand naira only) for each parameter for a service for each day the contravention continued throughout the month of April, 2012.