MTN Closes Its Jos Call Centre
Leading ICT company, MTN Nigeria, has announced the closure of its call centre in Jos operated by CNSSL, its indigenous outsourcing partner.
“Our partner, CNSSL, the operators of our Jos Call Centre, have informed us of their decision to close down the centre over the escalating violence in Plateau State and the attendant risk posed to lives and property of CNSSL and its employees. Although this is highly regrettable, we are constrained to make alternative arrangements to provide customer support for our esteemed customers from other locations,” said, Mr. Akinwale Goodluck, Corporate Services Executive, MTN.
The MTN Call Centre facilities in Jos, operated by CNSSL, a Nigerian company, under an outsourcing arrangement with MTN, provided employment for over 650 Nigerians who are predominantly young indigenes of the city and its environs. Goodluck informed that the initial plan by CNSSL, in agreement with MTN, was to grow the call centre to a staff strength of 2,200 before the persistent violence aborted the plan.
“MTN chose to open the call centre facilities in Jos with the hope of contributing to peace and harmony in the city by gainfully engaging the youth. It is sad that we are no longer in a position to do so, as our partners have had to close shop due to the prevailing situation in the area,” said Goodluck.”
Goodluck said the company would not foreclose reviewing the decision in the future when the prevailing security situation in Jos and its environs changes.